At Sky Joy Travels, we strive to process refunds promptly and fairly. The following outlines our refund policy for flights and travel bookings made through our platform.
Refunds are subject to the airline’s fare rules and ticket type. Refundable tickets will be processed according to the terms set by the carrier. Non-refundable tickets may allow partial refunds (usually taxes), if permitted by the airline.
Refunds are typically processed within 7–14 business days after the cancellation request is accepted. In some cases, delays may occur due to bank processing times or airline confirmation delays.
Refunds will be made to the original payment method used during booking. For bookings made via credit/debit card or UPI, the amount will reflect in your account once the refund is processed successfully.
Sky Joy Travels may deduct a nominal service fee from the total refund amount. This fee helps cover administrative and processing costs.
If your flight is cancelled or significantly delayed by the airline, you may be eligible for a full refund or an alternative flight option. Sky Joy Travels will facilitate the refund as per the airline’s compensation and refund policy.
No-show passengers are generally not eligible for refunds unless the airline allows it under specific conditions. We advise cancelling your booking in advance to avoid total forfeiture of the ticket value.
For any refund-related concerns, reach out to our support team via our Contact Page or call our 24/7 helpline. We're committed to helping you receive your refund smoothly and swiftly.
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